Testimonials / Client Speaketh

Dear Team, As we approach the summit of 2024, I take the opportunity to reflect and thank the team that has been on the journey so far. We set out on a new path of the bold, yet to radically transform the digital & Product experience in Uganda. I am particularly excited at the current muscles built and understanding in the process and ethical standard terms. I am mostly optimistic about the disciplines build, collaboration and to the journey. The journey is a very important initiative for Uganda. It’s an excerpt from our strategy as a key bedrock enabler and is greatly anticipated to radically help us improve client and sales experience, bring improvements in some of our controls and help us to improve our operational efficiency. **Special recognition to the design Team for taking us ahead of time and completing all the design work required to set us up for success. Well-done to Shouvik and team.** I want to wish you all and your families a happy festive season and happy new year!

Head, Client Experience

Stanbic Bank Uganda

Good morning Shouvik, I wanted to thank you and write a few words for the UI/UX work delivered and consultation provided by yourself during last year. With IXS departure and yourself being the sole contact for UI/UX, I was worried that our demands may get the better of you **BUT you delivered despite the capacity constraints and our ever-changing demands.** From specific requirements in Ghana to ever differing opinions on the MPV4 design, not to mention Flexible term, you have done an amazing job of not only helping to design the best customer experience, but you have also helped to challenge many pre-connected notions about banking from a purely customer delight perspective. As an example, when asked to include another front-end field on MPV4, the source of which may have blocked the customer’s experience, your opinion and reflection of this, contributed to us being able to agree to the best design for the customer; not our internal preferences!

Solution Owner, Client Experience, Lending

Africa Regions Standard Bank

Hi Shouvik, Thanks again for the work done to produce the mock-up screens for Ghana. The realistic nature of the content helped us to explain the conceptual design and flows to Bank of Ghana (BOG) during this difficult period of social distancing and remote work. We received notification at the end of August that formal approval has been granted to proceed with the build. This is a big boost from an overall journey perspective. We really appreciate your on-going support and assistance. Regards

Head, Client Experience, Lending

Africa Regions Standard Bank

I have also been very happy and most impressed with the design and treatment of Digital Lending via the multiple self-service channels, namely Smart App. It’s such a slick design. I’d like it mimicked for IB and Moby as well because it ticks many boxes. I want to thank you especially for always making a plan for us and being so transparent that we could manage our very demanding schedules collectively. What I found most encouraging was that we could leave an idea with you and you would come back with a design that betters our thinking. From multiple iterations of Flexible term, to Ghana and other non-cloud country design specifics to the creation of a Digital Lending journey Glossary with links to our full repository of designs, it’s been an absolute pleasure working with you. Thank you Shouvik for being such an incredible person and then for being such an informative and patient UI/UX designer. I continue to learn whilst working with you!

Solution Owner, Client Experience, Lending

Africa Regions Standard Bank